1. Who we are
These terms apply to transfer bookings made on jollytransfers.com. The service is provided by Atada Turizm Emlak İnşaat Özel Eğitim A.Ş., trading as World Arges Travel and Jolly Transfers (“we”, “us”). TÜRSAB licence no. 14518. Fethiye Tax Office, tax no. 0930624775. Address: Ölüdeniz Mah. Atatürk Cad. No: 102/B, 48300 Fethiye / Muğla, Türkiye.
2. Your booking
• Your booking is confirmed once you receive our booking confirmation.
• Please check your confirmation and tell us straight away if any detail is wrong.
• You are responsible for giving us correct passenger numbers, flight details, pickup and drop-off addresses and contact details.
3. Price and payment
• The price shown when you book is the price of your transfer.
• No payment is taken online. You pay on arrival, on the day of your transfer.
4. Cancellations and changes
• You can cancel free of charge up to 48 hours before your scheduled pickup time.
• To cancel or change a booking, contact us by WhatsApp, phone or the contact form and quote your booking reference.
• Changes depend on availability and may change the price.
• If you need to cancel less than 48 hours before pickup, please tell us as soon as possible.
5. Flight delays and waiting time
• Please give us your flight number when you book so we can plan your pickup around your arrival.
• If your flight is delayed, your driver will wait free of charge for up to 4 hours.
• If your flight is delayed by more than 4 hours or is cancelled, contact us as soon as possible so we can rearrange your transfer.
6. Luggage
• Your luggage allowance depends on the vehicle you choose and is shown when you book.
• Please tell us in advance about extra or oversized items such as golf bags, bicycles or wheelchairs. Luggage that does not fit safely in the vehicle may not be carried.
7. Child seats
• Child seats are available on request and must be requested when you book.
8. During the journey
• All passengers must wear seat belts, as required by Turkish law.
• The driver may refuse to carry a passenger whose behaviour puts the driver, other passengers or the vehicle at risk.
9. Delays beyond our control
We plan every journey carefully, but we are not responsible for delays caused by events outside our control, such as heavy traffic, road closures, accidents, severe weather or official restrictions.
10. Complaints
If something goes wrong, please tell us during your journey or contact us as soon as possible afterwards so we can put it right.
11. Governing law
These terms are governed by the laws of the Republic of Türkiye.